Quality improvement of the product development process using performance metrics

Timothy L. Johnson, Kevin J. Dooley

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

As the international marketplace has opened up, companies are finding that both their competition and customer bases have expanded greatly. In addition, the rate of technological growth continues to accelerate, leaving many products out-dated in a relatively short time. Companies must meet both of these challenges in order to remain competitive. This requires an efficient product development process, one that is flexible and able to meet its customers' diverse requirements in a timely manner. This paper examines product development and, in particular, looks at the use of metrics in evaluation, control, and improvement of the product development process. Specifically, it is shown how metrics can be used to evaluate the progress, performance, and quality of development activities. Issues involving data collection are described, and the paper concludes with a discussion of organizational issues and a case study.

Original languageEnglish (US)
Title of host publicationComputers in Engineering - 1992
Editors Anon
PublisherPubl by ASME
Pages295-301
Number of pages7
ISBN (Print)0791809358
StatePublished - Dec 1 1992
Externally publishedYes
EventProceedings of the 1992 ASME International Computers in Engineering Conference and Exposition - San Francisco, CA, USA
Duration: Aug 2 1992Aug 6 1992

Publication series

NameComputers in Engineering - 1992

Other

OtherProceedings of the 1992 ASME International Computers in Engineering Conference and Exposition
CitySan Francisco, CA, USA
Period8/2/928/6/92

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ASJC Scopus subject areas

  • Engineering(all)

Cite this

Johnson, T. L., & Dooley, K. J. (1992). Quality improvement of the product development process using performance metrics. In Anon (Ed.), Computers in Engineering - 1992 (pp. 295-301). (Computers in Engineering - 1992). Publ by ASME.