Putting the needs of the patient first

Mayo clinic's core value, institutional culture, and professionalism covenant

Thomas R. Viggiano, Wojciech Pawlina, Keith Lindor, Kerry D. Olsen, Denis Cortese

Research output: Contribution to journalArticle

31 Citations (Scopus)

Abstract

From its inception more than a century ago, Mayo Clinic's founders instilled the core value, the needs of the patient come first, into the institution's culture. Today, this core value of professionalism continues to guide the clinic's leadership practices, management strategies, and daily activities. Members of the Mayo Clinic staff embrace and reinforce this core value and regard it as a professionalism covenant: a collective, tacit agreement that everyone will earnestly collaborate to put the needs and welfare of patients first. This covenant is articulated for patients and learners in two key documents, both crafted in 2001-the Mayo Clinic Model of Care, and the Mayo Clinic Model of Education-and is reaffirmed through Mayo Clinic's mission to provide the best outcomes, service, and value in health care to every patient, every day. Mayo's value-based culture serves as a powerful, positive hidden curriculum that facilitates the accomplishment of desired practice and educational outcomes and fosters the development of health care professionals with the highest standards of professionalism. The profound allegiance of Mayo Clinic staff and students to its patient-centered culture connects all to the purpose and meaning of their work, elicits collaboration and voluntary efforts, and fosters an environment that is committed to excellence and continuous improvement. In the context of contemporary challenges and competing commitments facing academic health centers, the authors discuss key initiatives that Mayo Clinic has implemented to preserve the institution's culture, honor the professionalism covenant, and enable faculty, staff, and learners to align their behaviors, work activities, and resources to accomplish the institution's mission.

Original languageEnglish (US)
Pages (from-to)1089-1093
Number of pages5
JournalAcademic Medicine
Volume82
Issue number11
DOIs
StatePublished - Nov 2007
Externally publishedYes

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Values
staff
collective agreement
health care
Delivery of Health Care
Practice Management
Curriculum
welfare
professionalism
Professionalism
commitment
leadership
Students
Education
curriculum
Health
health
management
resources
education

ASJC Scopus subject areas

  • Nursing(all)
  • Public Health, Environmental and Occupational Health
  • Education

Cite this

Putting the needs of the patient first : Mayo clinic's core value, institutional culture, and professionalism covenant. / Viggiano, Thomas R.; Pawlina, Wojciech; Lindor, Keith; Olsen, Kerry D.; Cortese, Denis.

In: Academic Medicine, Vol. 82, No. 11, 11.2007, p. 1089-1093.

Research output: Contribution to journalArticle

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