Product contagion

Changing consumer evaluations through physical contact with "disgusting" products

Andrea Ketcham, Gavan J. Fitzsimons

Research output: Contribution to journalArticle

115 Citations (Scopus)

Abstract

This research demonstrates the strong influence of disgust in a consumer context. Specifically, it shows how consumer evaluations may change in response to physical contact with products that elicit only moderate levels of disgust. Using evidence from six studies, the authors develop a theory of product contagion, in which disgusting products are believed to transfer offensive properties through physical contact to other products they touch, thus influencing evaluations.

Original languageEnglish (US)
Pages (from-to)272-283
Number of pages12
JournalJournal of Marketing Research
Volume44
Issue number2
DOIs
StatePublished - May 2007

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Consumer evaluation
Contagion
Disgust
Evaluation

ASJC Scopus subject areas

  • Business and International Management
  • Economics and Econometrics
  • Marketing

Cite this

Product contagion : Changing consumer evaluations through physical contact with "disgusting" products. / Ketcham, Andrea; Fitzsimons, Gavan J.

In: Journal of Marketing Research, Vol. 44, No. 2, 05.2007, p. 272-283.

Research output: Contribution to journalArticle

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