Policy-based automation to improve solution engineering in IT services

Ronnie Sarkar, Murthy Devarakonda, Axel Tanner

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

IT outsourcing service providers are increasingly required to balance cost-reduction challenges with quality-improvement goals. Such efforts can be aided by an improved methodology for services solution engineering - which involves requirements analysis, mapping requirements to service provider capabilities, documenting the service design and defining transformations of the customer's environment to facilitate more efficient service delivery. One such improved methodology leverages reuse in the form of a taxonomy of standardized service offerings and a repository of standardized service designs they can be mapped to. In this paper, we describe a prototype system that provides automation for such a methodology, by encoding design policies that are used to assist solution architects in gathering relevant information from the customer and cross checking design decisions. This paper presents the system architecture, discusses sources and models of knowledge, and illustrates how this knowledge can be used with specific examples from the services field.

Original languageEnglish (US)
Title of host publicationProceedings - 2007 IEEE International Conference on Services Computing, SCC 2007
Pages605-612
Number of pages8
DOIs
StatePublished - Oct 18 2007
Externally publishedYes
Event2007 IEEE International Conference on Services Computing, SCC 2007 - Salt Lake City, UT, United States
Duration: Jul 9 2007Jul 13 2007

Other

Other2007 IEEE International Conference on Services Computing, SCC 2007
CountryUnited States
CitySalt Lake City, UT
Period7/9/077/13/07

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ASJC Scopus subject areas

  • Software
  • Electrical and Electronic Engineering
  • Applied Mathematics

Cite this

Sarkar, R., Devarakonda, M., & Tanner, A. (2007). Policy-based automation to improve solution engineering in IT services. In Proceedings - 2007 IEEE International Conference on Services Computing, SCC 2007 (pp. 605-612). [4278710] https://doi.org/10.1109/SCC.2007.88