The ongoing fiscal crisis has resulted in substantial challenges for many police departments, not only in terms of how administrators staff and manage operations, but with respect to how street-level officers go about handling their daily tasks. Using data collected as part of an observational study (i.e. the Flint Twenty-first Century Policing Project), the present inquiry assesses how street-level officers deliver service to the public and respond to citizen requests in a city experiencing substantial socioeconomic challenges. While concerns regarding the changing reality of policing have merit, the findings indicate that the basic nature of street-level policing, in terms of service delivery and responsiveness, can still be achieved with substantial success. The implications of these findings and potential future research avenues are discussed.
- service delivery
ASJC Scopus subject areas
- Social Sciences (miscellaneous)