TY - JOUR
T1 - Police responsiveness to service-related requests
AU - Rossler, Michael T.
AU - Terrill, William
N1 - Funding Information:
The authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: *This manuscript is based on data from the Project on Policing Neighborhoods, supported by Grant No. 95-IJ-CX-0071 by the National Institute of Justice, Office of Justice Programs, U.S. Department of Justice. Points of view in this document are those of the authors and do not necessarily represent the official position or policies of the U.S. Department of Justice.
PY - 2012/3
Y1 - 2012/3
N2 - Policing research has generally focused on easily measured outcome factors such as response time, force usage, and arrest. Empirical studies examining outcomes important to public legitimacy, such as police responsiveness, are less prevalent in the literature. Using observational and interview data from two medium sized cities (Indianapolis, Indiana, and St. Petersburg, Florida), the present inquiry examines how officers respond to noncoercive citizen requests for service during encounters, and the impact that situational and officer characteristics have on their willingness to comply with requests. Results indicate that officers comply with a majority of citizen requests, and even when they do not comply they often provide an explanation why. Encounters involving respectful citizens, wealthier citizens, White officers, and St. Petersburg officers were all more likely to result in compliance, while officers were less likely to comply with requests from younger and older citizens. Moreover, encounters involving White citizens, a greater number of citizen bystanders, and officers with a higher level of education all reduced the likelihood that officers would provide an explanation for denying citizen requests. Policy implications and recommendations for future research and theoretical development are discussed.
AB - Policing research has generally focused on easily measured outcome factors such as response time, force usage, and arrest. Empirical studies examining outcomes important to public legitimacy, such as police responsiveness, are less prevalent in the literature. Using observational and interview data from two medium sized cities (Indianapolis, Indiana, and St. Petersburg, Florida), the present inquiry examines how officers respond to noncoercive citizen requests for service during encounters, and the impact that situational and officer characteristics have on their willingness to comply with requests. Results indicate that officers comply with a majority of citizen requests, and even when they do not comply they often provide an explanation why. Encounters involving respectful citizens, wealthier citizens, White officers, and St. Petersburg officers were all more likely to result in compliance, while officers were less likely to comply with requests from younger and older citizens. Moreover, encounters involving White citizens, a greater number of citizen bystanders, and officers with a higher level of education all reduced the likelihood that officers would provide an explanation for denying citizen requests. Policy implications and recommendations for future research and theoretical development are discussed.
KW - discretion
KW - police
KW - police-citizen encounters
KW - responsiveness
KW - service
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U2 - 10.1177/1098611111432679
DO - 10.1177/1098611111432679
M3 - Article
AN - SCOPUS:84856605581
SN - 1098-6111
VL - 15
SP - 3
EP - 24
JO - Police Quarterly
JF - Police Quarterly
IS - 1
ER -