Patient satisfaction questionnaires equally acceptable to patients

Stephen J. Aragon, Michael C. Edwards

Research output: Contribution to journalComment/debate

2 Scopus citations

Abstract

Question. What is the patient perception and acceptability of four patient satisfaction questionnaires? Study design. Randomised controlled trial. Main results. There was no significant difference among questionnaires in proportion of responders, proportion of participants who found at least one question difficult to understand or poorly designed, or proportion of participants rating the questionnaire as excellent on global assessment (see Table 1). The Picker questionnaire took the longest to complete and had the most missing responses, but was the least likely to not cover important areas regarding hospital stay or have difficult to understand, poorly designed questions (see Table 1). Authors' conclusions. one questionnaire was consistently better than the others; each questionnaire has advantages and disadvantages. All four questionnaires are appropriate for use in patient satisfaction surveys.

Original languageEnglish (US)
Pages (from-to)125-127
Number of pages3
JournalEvidence-Based Healthcare
Volume8
Issue number3
DOIs
StatePublished - Jun 2004
Externally publishedYes

Keywords

  • Healthcare surveys
  • Patient satisfaction
  • Questionnaires

ASJC Scopus subject areas

  • Medicine(all)

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