Pathology of organizations currently implementing ITIL in developing countries

S. Ghayekhloo, M. Sedighi, R. Nassiri, G. Latif Shabgahi, H. Khodadadi Tirkolaei

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

IT service management has become both more sophisticated and more critical to the business. we are now in an era in which an IT failure or error can interrupt critical business processes, severely damages a corporation 's image , affects the bottom line , and even impacts a company 's stock valuation. As far as organizations become more reliant on technology, the need for reliable, well managed services continues to increase. With this increased demand on IT performance, IT needs a well-defined process to ensure that IT operations are maintained at optimal levels. In this paper, we aim to scrutinize a few critical factors which may put the successful deployment of ITIL in risk for a few Iranian entities as a sample of developing countries.

Original languageEnglish (US)
Title of host publication2009 International Conference on Computer and Electrical Engineering, ICCEE 2009
Pages7-10
Number of pages4
DOIs
StatePublished - Dec 1 2009
Externally publishedYes
Event2009 International Conference on Computer and Electrical Engineering, ICCEE 2009 - Dubai, United Arab Emirates
Duration: Dec 28 2009Dec 30 2009

Publication series

Name2009 International Conference on Computer and Electrical Engineering, ICCEE 2009
Volume2

Conference

Conference2009 International Conference on Computer and Electrical Engineering, ICCEE 2009
CountryUnited Arab Emirates
CityDubai
Period12/28/0912/30/09

Keywords

  • Benefi
  • Failure
  • IT service managemen
  • ITIL
  • Implementing

ASJC Scopus subject areas

  • Computer Science(all)
  • Electrical and Electronic Engineering

Fingerprint Dive into the research topics of 'Pathology of organizations currently implementing ITIL in developing countries'. Together they form a unique fingerprint.

  • Cite this

    Ghayekhloo, S., Sedighi, M., Nassiri, R., Shabgahi, G. L., & Tirkolaei, H. K. (2009). Pathology of organizations currently implementing ITIL in developing countries. In 2009 International Conference on Computer and Electrical Engineering, ICCEE 2009 (pp. 7-10). [5380153] (2009 International Conference on Computer and Electrical Engineering, ICCEE 2009; Vol. 2). https://doi.org/10.1109/ICCEE.2009.260