TY - GEN
T1 - Pathology of organizations currently implementing ITIL in developing countries
AU - Ghayekhloo, S.
AU - Sedighi, M.
AU - Nassiri, R.
AU - Shabgahi, G. Latif
AU - Tirkolaei, H. Khodadadi
PY - 2009
Y1 - 2009
N2 - IT service management has become both more sophisticated and more critical to the business. we are now in an era in which an IT failure or error can interrupt critical business processes, severely damages a corporation 's image , affects the bottom line , and even impacts a company 's stock valuation. As far as organizations become more reliant on technology, the need for reliable, well managed services continues to increase. With this increased demand on IT performance, IT needs a well-defined process to ensure that IT operations are maintained at optimal levels. In this paper, we aim to scrutinize a few critical factors which may put the successful deployment of ITIL in risk for a few Iranian entities as a sample of developing countries.
AB - IT service management has become both more sophisticated and more critical to the business. we are now in an era in which an IT failure or error can interrupt critical business processes, severely damages a corporation 's image , affects the bottom line , and even impacts a company 's stock valuation. As far as organizations become more reliant on technology, the need for reliable, well managed services continues to increase. With this increased demand on IT performance, IT needs a well-defined process to ensure that IT operations are maintained at optimal levels. In this paper, we aim to scrutinize a few critical factors which may put the successful deployment of ITIL in risk for a few Iranian entities as a sample of developing countries.
KW - Benefi
KW - Failure
KW - IT service managemen
KW - ITIL
KW - Implementing
UR - http://www.scopus.com/inward/record.url?scp=77950798695&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77950798695&partnerID=8YFLogxK
U2 - 10.1109/ICCEE.2009.260
DO - 10.1109/ICCEE.2009.260
M3 - Conference contribution
AN - SCOPUS:77950798695
SN - 9780769539256
T3 - 2009 International Conference on Computer and Electrical Engineering, ICCEE 2009
SP - 7
EP - 10
BT - 2009 International Conference on Computer and Electrical Engineering, ICCEE 2009
T2 - 2009 International Conference on Computer and Electrical Engineering, ICCEE 2009
Y2 - 28 December 2009 through 30 December 2009
ER -