Organizational Climate Configurations

Relationships to Collective Attitudes, Customer Satisfaction, and Financial Performance

Mathis Schulte, Cheri Ostroff, Svetlana Shmulyian, Angelo Kinicki

Research output: Contribution to journalArticle

84 Citations (Scopus)

Abstract

Research on organizational climate has tended to focus on independent dimensions of climate rather than studying the total social context as configurations of multiple climate dimensions. The authors examined relationships between configurations of unit-level climate dimensions and organizational outcomes. Three profile characteristics represented climate configurations: (1) elevation, or the mean score across climate dimensions; (2) variability, or the extent to which scores across dimensions vary; and (3) shape, or the pattern of the dimensions. Across 2 studies (1,120 employees in 120 bank branches and 4,317 employees in 86 food distribution stores), results indicated that elevation was related to collective employee attitudes and service perceptions, while shape was related to customer satisfaction and financial performance. With respect to profile variability, results were mixed. The discussion focuses on future directions for taking a configural approach to organizational climate.

Original languageEnglish (US)
Pages (from-to)618-634
Number of pages17
JournalJournal of Applied Psychology
Volume94
Issue number3
DOIs
StatePublished - May 2009

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Keywords

  • climate configurations
  • customer satisfaction
  • employee attitudes
  • financial performance
  • organizational climate

ASJC Scopus subject areas

  • Applied Psychology

Cite this

Organizational Climate Configurations : Relationships to Collective Attitudes, Customer Satisfaction, and Financial Performance. / Schulte, Mathis; Ostroff, Cheri; Shmulyian, Svetlana; Kinicki, Angelo.

In: Journal of Applied Psychology, Vol. 94, No. 3, 05.2009, p. 618-634.

Research output: Contribution to journalArticle

Schulte, Mathis ; Ostroff, Cheri ; Shmulyian, Svetlana ; Kinicki, Angelo. / Organizational Climate Configurations : Relationships to Collective Attitudes, Customer Satisfaction, and Financial Performance. In: Journal of Applied Psychology. 2009 ; Vol. 94, No. 3. pp. 618-634.
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