Operations management in not-for-profit, public and government services: Charting a new research frontier

Rohit Verma, Curtis McLaughlin, Robert Johnston, William Youngdahl

Research output: Contribution to journalEditorialpeer-review

10 Scopus citations

Abstract

The operational strategy and performance in public and non-profit organizations such as government agencies, social service organizations, and health-care institutions, are discussed. The services provided by the public and non-profit organizations are available at some times and in some places from for-profit providers. Non-profit or for-profit status and outcome quality are linked via two intermediate factors such as process quality and input quality. The different aspects of process quality are tied to better outcome quality.

Original languageEnglish (US)
Pages (from-to)117-123
Number of pages7
JournalJournal of Operations Management
Volume23
Issue number2 SPEC. ISS.
DOIs
StatePublished - Feb 2005
Externally publishedYes

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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