On the nature, consequences and remedies of workplace incivility

No time for "nice"? Think again

Christine Pearson, Christine L. Porath

Research output: Contribution to journalArticle

250 Citations (Scopus)

Abstract

Incivility, or employees' lack of regard for one another, is costly to organizations in subtle and pervasive ways. Although uncivil behaviors occur commonly, many organizations fail to recognize them, few understand their harmful effects, and most managers and executives are ill-equipped to deal with them. Over the past eight years, as we have learned about this phenomenon through interviews, focus groups, questionnaires, experiments, and executive forums with more than 2,400 people across the U.S. and Canada, we have found that incivility causes its targets, witnesses, and additional stakeholders to act in ways that erode organizational values and deplete organizational resources. Because of their experiences of workplace incivility, employees decrease work effort, time on the job, productivity, and performance. Where incivility is not curtailed, job satisfaction and organizational loyalty diminish as well. Some employees leave their jobs solely because of the impact of this subtle form of deviance. Most of these consequences occur without organizational awareness. In addition to detailing the nature of incivility and its consequences, we provide keys to recognizing and dealing with habitual instigators, and remedies that are being used effectively by organizations to curtail and correct employee-to-employee incivility.

Original languageEnglish (US)
Pages (from-to)7-18
Number of pages12
JournalAcademy of Management Executive
Volume19
Issue number1
StatePublished - Feb 2005
Externally publishedYes

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Remedies
Work place
Nature
Incivility
Employees
Work effort
Organizational values
Experiment
Managers
Loyalty
Canada
Job satisfaction
Deviance
Focus groups
Productivity
Questionnaire
Organizational resources
Stakeholders

ASJC Scopus subject areas

  • Marketing

Cite this

On the nature, consequences and remedies of workplace incivility : No time for "nice"? Think again. / Pearson, Christine; Porath, Christine L.

In: Academy of Management Executive, Vol. 19, No. 1, 02.2005, p. 7-18.

Research output: Contribution to journalArticle

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