Nursing home care quality: A multidimensional theoretical model integrating the views of consumers and providers

Marilyn J. Rantz, Mary Zwygart-Stauffacher, Lori Popejoy, Victoria T. Grando, David R. Mehr, Lanis L. Hicks, Vicki S. Conn, Deidre Wipke-Tevis, Rose Porter, Jane Bostick, Meridean Maas

Research output: Contribution to journalArticle

77 Scopus citations

Abstract

This exploratory study was undertaken to discover the defining dimensions of nursing home care quality from the viewpoint of consumers of nursing home care. Eleven focus groups were conducted in five Missouri communities. The seven dimensions of the consumer multidimensional model of nursing home care quality are: staff, care, family involvement, communication, environment, home, and cost. The views of consumers and families are compared with the results of a previous study of providers of nursing home services. An integrated, multidimensional theoretical model is presented for testing and evaluation. An instrument based on the model is being tested to observe and score the dimensions of nursing home care quality.

Original languageEnglish (US)
Pages (from-to)16-37
Number of pages22
JournalJournal of Nursing Care Quality
Volume14
Issue number1
DOIs
StatePublished - Oct 1999

Keywords

  • Nursing home
  • Quality of care
  • Research
  • Theoretical model

ASJC Scopus subject areas

  • Nursing(all)

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    Rantz, M. J., Zwygart-Stauffacher, M., Popejoy, L., Grando, V. T., Mehr, D. R., Hicks, L. L., Conn, V. S., Wipke-Tevis, D., Porter, R., Bostick, J., & Maas, M. (1999). Nursing home care quality: A multidimensional theoretical model integrating the views of consumers and providers. Journal of Nursing Care Quality, 14(1), 16-37. https://doi.org/10.1097/00001786-199910000-00004