MTrust: Discerning multi-faceted trust in a connected world

Traditionally, research about trust assumes a single type of trust between users. However, trust, as a social concept, inherently has many facets indicating multiple and heterogeneous trust relationships between users. Due to the presence of a large trust network for an online user, it is necessary to discern multi-faceted trust as there are naturally experts of different types. Our study in product review sites reveals that people place trust differently to different people. Since the widely used adjacency matrix cannot capture multi-faceted trust relationships between users, we propose a novel approach by incorporating these relationships into traditional rating prediction algorithms to reliably estimate their strengths. Our work results in interesting findings such as heterogeneous pairs of reciprocal links. Experimental results on real-world data from Epinions and Ciao show that our work of discerning multi-faceted trust can be applied to improve the performance of tasks such as rating prediction, facet-sensitive ranking, and status theory.