@article{0b129ada1ec94dd9afad55220be66c64,
title = "Modifications and innovations to technology artifacts",
abstract = "What happens to a technology artifact after it is adopted? It has to evolve within its particular context to be effective; otherwise, it will become part of the detritus of change, like the many genes without a discernible function in a living organism. In this paper, we report on a study of post-adoptive behavior that examined how users modified and innovated with technology artifacts. We uncovered three types of modifications made to technology artifacts: personalization, customization, and inventions. Personalization attempts are modifications involving changes to technology parameters to meet the specificities of the user; customization attempts adapt the technology parameters to meet the specificities of the user's environment; and inventions are exaptations conducted to the technology artifact. This paper presents a grounded theoretic analysis of the post-adoptive behavior based on in-depth interviews with 20 software engineers in one multi-national organization. We identify a life-cycle model that connects the various types of modifications conducted to technology artifacts. The life-cycle model elaborates on how individual and organizational dynamics are linked to the diffusion of innovations. While our research is exploratory, it contributes to a deeper understanding of post-adoptive behavior and the dynamic relationship between user innovations and organizational innovations.",
keywords = "Innovation, Post-adoptive behavior, Software engineers, Technology artifacts",
author = "Desouza, {Kevin C.} and Yukika Awazu and Arkalgud Ramaprasad",
note = "Funding Information: Kevin C. Desouza is on the faculty of the Information School at the University of Washington. He is a founding faculty member of the Institute for Innovation Management (I3 M) and is an affiliate faculty member of the Center for American Politics and Public Policy, both housed at the University of Washington. His immediate past position was the Director of the Institute for Engaged Business Research, a think-tank of the Engaged Enterprise, a strategy consulting firm with expertise in the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive intelligence assignments. He has authored Managing Knowledge with Artificial Intelligence (Quorum Books, 2002), co-authored The Outsourcing Handbook (Kogan Page, 2006), Managing Information in Complex Organizations (M.E. Sharpe, 2005) and Engaged Knowledge Management (Palgrave Macmillan, 2005), and edited New Frontiers of Knowledge Management (Palgrave Macmillan, 2005). His most recent book is Agile Information Systems (Butterworth Heinemann, 2006). In addition, he has published over 100 articles in prestigious practitioner and academic journals such as the Communications of the ACM, Information & Management, Technology Forecasting and Social Change, Journal of Engineering and Technology Management, Business Strategy Review, Across the Board, Journal of Contingencies and Crisis Management, Business Horizons, Communications of the AIS, European Journal of Information Systems, Government Information Quarterly, Journal of the American Society for Information Science and Technology, IEEE Software, IEE Engineering Management, Human Systems Management, Journal of Business Strategy, Information Systems Management, Journal of Knowledge Management, International Journal of Technology Policy and Management, Studies in Conflict and Terrorism, Disaster Recovery Journal, among others. His work has also been featured by a number of publications such as the Washington Internet Daily, Computerworld, KM Review, Information Outlook, and Human Resource Management International Digest. Dr. Desouza has advised major international corporations and government organizations on strategic management issues ranging from knowledge management, to competitive intelligence, and crisis management. He is frequently an invited speaker on a number of cutting-edge business and technology topics for national and international, industry and academic audiences. Dr. Desouza has received over $525,000 of research funding from both private and government organizations. Dr. Desouza is a fellow of the Royal Society of Arts. ",
year = "2007",
month = apr,
doi = "10.1016/j.technovation.2006.09.002",
language = "English (US)",
volume = "27",
pages = "204--220",
journal = "Technovation",
issn = "0166-4972",
publisher = "Elsevier Limited",
number = "4",
}