TY - GEN
T1 - Modeling brand personality with business value of social media analytics
T2 - 39th International Conference on Information Systems, ICIS 2018
AU - Hu, Yuheng
AU - Gal, David
AU - Hong, Yili
N1 - Publisher Copyright:
© International Conference on Information Systems 2018, ICIS 2018.All rights reserved.
PY - 2018
Y1 - 2018
N2 - Social media platforms have provided an enormous repository of textual data, which has brought about a grand opportunity in social media analytics, wherein valuable information can be extracted from content generated by consumers, employees, and firms. While research has shown the explicit value of social media in terms of its networking and campaign value, a growing literature is focused on extracting implicit valuable information embedded in the textual data. We showcase that firms can extract business intelligence from social media data with an important business application in measuring brand personality. Specifically, we develop a text analytics framework that integrates different distinct sources of social media data (consumer-generated content, employee-generated content, and firm-generated content) to measure brand personality. Based on Elastic-Net regression analysis of a large corpus of social media data, including self-descriptions of 1,996,214 consumers who followed the sample of brands, 312,400 employee reviews of the brands' firms, and 680,056 brand official tweets, further combining 10,950 consumer survey responses, we develop a brand personality model that achieves prediction accuracy as high as 0.78. We find that the profile of individuals who choose to associate with brands on social media is an important predictor of brand personality; this provides the first real-world evidence for the raison d'être of research into the brand personality construct, namely a consumer identity-brand personality link. We also identify a link between an organization's internal corporate environment and brand personality.
AB - Social media platforms have provided an enormous repository of textual data, which has brought about a grand opportunity in social media analytics, wherein valuable information can be extracted from content generated by consumers, employees, and firms. While research has shown the explicit value of social media in terms of its networking and campaign value, a growing literature is focused on extracting implicit valuable information embedded in the textual data. We showcase that firms can extract business intelligence from social media data with an important business application in measuring brand personality. Specifically, we develop a text analytics framework that integrates different distinct sources of social media data (consumer-generated content, employee-generated content, and firm-generated content) to measure brand personality. Based on Elastic-Net regression analysis of a large corpus of social media data, including self-descriptions of 1,996,214 consumers who followed the sample of brands, 312,400 employee reviews of the brands' firms, and 680,056 brand official tweets, further combining 10,950 consumer survey responses, we develop a brand personality model that achieves prediction accuracy as high as 0.78. We find that the profile of individuals who choose to associate with brands on social media is an important predictor of brand personality; this provides the first real-world evidence for the raison d'être of research into the brand personality construct, namely a consumer identity-brand personality link. We also identify a link between an organization's internal corporate environment and brand personality.
KW - Brand Personality
KW - Business Intelligence
KW - Consumer-Generated Content
KW - Employee-Generated Content
KW - Firm-Generated Content
KW - Social Media Analytics
UR - http://www.scopus.com/inward/record.url?scp=85062526257&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85062526257&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85062526257
T3 - International Conference on Information Systems 2018, ICIS 2018
BT - International Conference on Information Systems 2018, ICIS 2018
PB - Association for Information Systems
Y2 - 13 December 2018 through 16 December 2018
ER -