Mediators' facilitative versus controlling argument strategies and tactics: A qualitative analysis using the conversational argument coding system

Alison Trego, Daniel J. Canary, Janet Alberts, Charee Mooney

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

This study examined how utilization of the Conversational Argument Coding Scheme (CACS) demonstrates mediators' use of argument behavior to facilitate or control the manner in which mediation parties argued their positions. Data were collected from a community mediation program located in the southwestern United States. Forty mediation sessions, each having a single mediator, were videotaped and transcribed. Results revealed eight mediator argument tactics that reflect a facilitative strategy and three argument tactics that represent a controlling strategy. Discussion focuses on how the CACS can demonstrate ways in which mediators promote disputants' idea development or, in some cases, impede participants' use of argument to make known their ideas.

Original languageEnglish (US)
Pages (from-to)147-167
Number of pages21
JournalCommunication Methods and Measures
Volume4
Issue number1-2
DOIs
StatePublished - 2010

ASJC Scopus subject areas

  • Communication

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