Measuring public perceptions of the police

Edward Maguire, Devon Johnson

Research output: Contribution to journalArticle

40 Citations (Scopus)

Abstract

Purpose: The purpose of this paper is to test Mastrofski's six-dimensional conceptualization of perceived service quality of the police. Design/methodology/approach: The paper draws on data collected from a mail survey of residents in a suburban Virginia (USA) community and uses confirmatory factor analysis to test the six-dimensional model of service quality. Findings: The six-dimensional model does not fit the data. Instead a one-factor model fits the data, suggesting that public perceptions of police service quality are a one-dimensional construct. Research implications: Further research is necessary on two fronts. First, research should seek to determine whether the findings are consistent across different community contexts and types of samples. Second, research on related perceptual constructs, including procedural justice and legitimacy, should explore measurement properties in more detail. Originality/value: This is one of few studies to examine the construct validity of public perception measures in police research.

Original languageEnglish (US)
Pages (from-to)703-730
Number of pages28
JournalPolicing
Volume33
Issue number4
DOIs
StatePublished - Nov 2010
Externally publishedYes

Fingerprint

Police
police
Research
Illegitimacy
mail survey
Social Justice
Postal Service
construct validity
Statistical Factor Analysis
community
factor analysis
legitimacy
justice
resident
methodology
Values

Keywords

  • Attitudes to the police
  • Measurement
  • Police
  • United States of America

ASJC Scopus subject areas

  • Pathology and Forensic Medicine
  • Law

Cite this

Measuring public perceptions of the police. / Maguire, Edward; Johnson, Devon.

In: Policing, Vol. 33, No. 4, 11.2010, p. 703-730.

Research output: Contribution to journalArticle

Maguire, Edward ; Johnson, Devon. / Measuring public perceptions of the police. In: Policing. 2010 ; Vol. 33, No. 4. pp. 703-730.
@article{0040940837cb4a32900643a385886288,
title = "Measuring public perceptions of the police",
abstract = "Purpose: The purpose of this paper is to test Mastrofski's six-dimensional conceptualization of perceived service quality of the police. Design/methodology/approach: The paper draws on data collected from a mail survey of residents in a suburban Virginia (USA) community and uses confirmatory factor analysis to test the six-dimensional model of service quality. Findings: The six-dimensional model does not fit the data. Instead a one-factor model fits the data, suggesting that public perceptions of police service quality are a one-dimensional construct. Research implications: Further research is necessary on two fronts. First, research should seek to determine whether the findings are consistent across different community contexts and types of samples. Second, research on related perceptual constructs, including procedural justice and legitimacy, should explore measurement properties in more detail. Originality/value: This is one of few studies to examine the construct validity of public perception measures in police research.",
keywords = "Attitudes to the police, Measurement, Police, United States of America",
author = "Edward Maguire and Devon Johnson",
year = "2010",
month = "11",
doi = "10.1108/13639511011085097",
language = "English (US)",
volume = "33",
pages = "703--730",
journal = "Policing",
issn = "1363-951X",
publisher = "Emerald Group Publishing Ltd.",
number = "4",

}

TY - JOUR

T1 - Measuring public perceptions of the police

AU - Maguire, Edward

AU - Johnson, Devon

PY - 2010/11

Y1 - 2010/11

N2 - Purpose: The purpose of this paper is to test Mastrofski's six-dimensional conceptualization of perceived service quality of the police. Design/methodology/approach: The paper draws on data collected from a mail survey of residents in a suburban Virginia (USA) community and uses confirmatory factor analysis to test the six-dimensional model of service quality. Findings: The six-dimensional model does not fit the data. Instead a one-factor model fits the data, suggesting that public perceptions of police service quality are a one-dimensional construct. Research implications: Further research is necessary on two fronts. First, research should seek to determine whether the findings are consistent across different community contexts and types of samples. Second, research on related perceptual constructs, including procedural justice and legitimacy, should explore measurement properties in more detail. Originality/value: This is one of few studies to examine the construct validity of public perception measures in police research.

AB - Purpose: The purpose of this paper is to test Mastrofski's six-dimensional conceptualization of perceived service quality of the police. Design/methodology/approach: The paper draws on data collected from a mail survey of residents in a suburban Virginia (USA) community and uses confirmatory factor analysis to test the six-dimensional model of service quality. Findings: The six-dimensional model does not fit the data. Instead a one-factor model fits the data, suggesting that public perceptions of police service quality are a one-dimensional construct. Research implications: Further research is necessary on two fronts. First, research should seek to determine whether the findings are consistent across different community contexts and types of samples. Second, research on related perceptual constructs, including procedural justice and legitimacy, should explore measurement properties in more detail. Originality/value: This is one of few studies to examine the construct validity of public perception measures in police research.

KW - Attitudes to the police

KW - Measurement

KW - Police

KW - United States of America

UR - http://www.scopus.com/inward/record.url?scp=78649281418&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=78649281418&partnerID=8YFLogxK

U2 - 10.1108/13639511011085097

DO - 10.1108/13639511011085097

M3 - Article

AN - SCOPUS:78649281418

VL - 33

SP - 703

EP - 730

JO - Policing

JF - Policing

SN - 1363-951X

IS - 4

ER -