Maybe i just got (un)lucky: One-on-one conversations and the malleability of post-consumption product and service evaluations

Business & Economics

• Service Evaluation 100%
• Product Evaluation 90%
• Service Performance 33%
• Word-of-mouth 29%
• Consumer Expectations 17%
• Consumer Experience 17%
• Boundary Conditions 16%

Social Sciences

• conversation 56%
• evaluation 34%
• experience 23%
• dismissal 12%
• research focus 10%
• performance 9%
• speaking 8%
• human being 5%
• learning 3%

Arts & Humanities

• Positivity 48%
• Evaluation 40%
• Boundary Conditions 16%
• Negativity 14%
• Performance 9%
• Person 6%