Managing technological change when change is mandatory

Anne P. Massey, Mitzi M. Montoya-Weiss, Susan A. Brown

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The expectation that banks and other service industries will do better through investments in innovative IT applications requires a fundamental understanding that benefits do not stem from technology alone. Innovative IT applications change the way banks conduct their business and, as such, must be viewed as a major organizational change. This study examines how different perspectives of innovative IT influence the implementation process, attitudes toward usage, and perceived benefits in mandatory use situations. Using a case study methodology, we explore these issues in the context of a major IT initiative underway at a multi-bank holding company headquartered in the Midwest.

Original languageEnglish (US)
Title of host publicationProceedings of the IEEE International Conference on Systems, Man and Cybernetics
Editors Anon
PublisherIEEE
Pages4758-4762
Number of pages5
Volume5
StatePublished - 1998
Externally publishedYes
EventProceedings of the 1998 IEEE International Conference on Systems, Man, and Cybernetics. Part 3 (of 5) - San Diego, CA, USA
Duration: Oct 11 1998Oct 14 1998

Other

OtherProceedings of the 1998 IEEE International Conference on Systems, Man, and Cybernetics. Part 3 (of 5)
CitySan Diego, CA, USA
Period10/11/9810/14/98

ASJC Scopus subject areas

  • Hardware and Architecture
  • Control and Systems Engineering

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  • Cite this

    Massey, A. P., Montoya-Weiss, M. M., & Brown, S. A. (1998). Managing technological change when change is mandatory. In Anon (Ed.), Proceedings of the IEEE International Conference on Systems, Man and Cybernetics (Vol. 5, pp. 4758-4762). IEEE.