TY - GEN
T1 - Machine-assisted regulation, online participation and human moderation
AU - He, Qinglai
AU - Hong, Yili
AU - Santanam, Raghu
N1 - Publisher Copyright:
© ICIS 2020. All rights reserved.
PY - 2020
Y1 - 2020
N2 - Content moderation is on the rise under the current diverse online environment. Machines have been widely used to cope with the increasing need for platform regulation. On the one hand, it enables platforms to scale the regulations regularly. On the other hand, it may result in over-policing and de-humanizing in platform regulations. The role of voluntary human moderators may also change. However, few prior studies have focused on this emerging topic. To fill this research gap, we study the impact of machine-based regulations on users' and human moderators' participation. With data collected from 161 subreddits on Reddit, we found that machine-based moderation stimulates more users' participation. Moreover, delegating moderations to machine augments voluntary community managers' role as moderators but weaken their role as community users. Human moderators accomplish more moderations. Particularly, they complete more policing; they also offer more explanations and suggestions to their community members.
AB - Content moderation is on the rise under the current diverse online environment. Machines have been widely used to cope with the increasing need for platform regulation. On the one hand, it enables platforms to scale the regulations regularly. On the other hand, it may result in over-policing and de-humanizing in platform regulations. The role of voluntary human moderators may also change. However, few prior studies have focused on this emerging topic. To fill this research gap, we study the impact of machine-based regulations on users' and human moderators' participation. With data collected from 161 subreddits on Reddit, we found that machine-based moderation stimulates more users' participation. Moreover, delegating moderations to machine augments voluntary community managers' role as moderators but weaken their role as community users. Human moderators accomplish more moderations. Particularly, they complete more policing; they also offer more explanations and suggestions to their community members.
KW - Bots
KW - Content moderation
KW - Human moderators
KW - Machine-based regulation
UR - http://www.scopus.com/inward/record.url?scp=85103454475&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85103454475&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85103454475
T3 - International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global
BT - International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive
PB - Association for Information Systems
T2 - 2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020
Y2 - 13 December 2020 through 16 December 2020
ER -