Qualitative results of a benchmarking process in logistics areas between companies operating in Argentina are presented. A description of the main logistics processes reengineered by these companies is done and some inferences are taken from the study. The companies are finally analyzed according to another benchmarking process generated in Michigan State University, which leads to a discussion on how companies can be characterized as world class in emerging countries.
|Original language||English (US)|
|Number of pages||17|
|Journal||International Journal of Physical Distribution and Logistics Management|
|State||Published - Aug 2002|
- Customer service
ASJC Scopus subject areas
- Management of Technology and Innovation