Linking logistics to strategy in Argentina

Octavio Carranza, Arnold Maltz, Juan Pablo Antún

Research output: Contribution to journalArticle

17 Scopus citations

Abstract

Qualitative results of a benchmarking process in logistics areas between companies operating in Argentina are presented. A description of the main logistics processes reengineered by these companies is done and some inferences are taken from the study. The companies are finally analyzed according to another benchmarking process generated in Michigan State University, which leads to a discussion on how companies can be characterized as world class in emerging countries.

Original languageEnglish (US)
Pages (from-to)480-496
Number of pages17
JournalInternational Journal of Physical Distribution and Logistics Management
Volume32
Issue number6
DOIs
StatePublished - Aug 2002

Keywords

  • Argentina
  • Benchmarking
  • Customer service
  • Logistics
  • Strategy

ASJC Scopus subject areas

  • Transportation
  • Management of Technology and Innovation

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