TY - JOUR
T1 - Leveraging Technologies in Public Agencies
T2 - The Case of the U.S. Census Bureau and the 2010 Census
AU - Desouza, Kevin C.
AU - Bhagwatwar, Akshay
PY - 2012/7
Y1 - 2012/7
N2 - Emerging technologies are transforming government agencies and the nature of governance and pose new challenges for public managers. Under the leadership of Steven J. Jost, associate director for communications, the U.S. Census Bureau leveraged emerging technologies during the 2010 Census to complete the project under budget while also engaging citizens through the design of viable participatory platforms. The 2010 Census campaign focused on increasing response rates and encouraging citizen participation through innovations in the communication process with citizens and through the infusion of technology. The Census Bureau also effectively managed risks associated with the use of emerging technologies. The authors examine the innovations, the risks, and the effort to manage those risks under Jost's leadership.
AB - Emerging technologies are transforming government agencies and the nature of governance and pose new challenges for public managers. Under the leadership of Steven J. Jost, associate director for communications, the U.S. Census Bureau leveraged emerging technologies during the 2010 Census to complete the project under budget while also engaging citizens through the design of viable participatory platforms. The 2010 Census campaign focused on increasing response rates and encouraging citizen participation through innovations in the communication process with citizens and through the infusion of technology. The Census Bureau also effectively managed risks associated with the use of emerging technologies. The authors examine the innovations, the risks, and the effort to manage those risks under Jost's leadership.
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U2 - 10.1111/j.1540-6210.2012.02592.x
DO - 10.1111/j.1540-6210.2012.02592.x
M3 - Article
AN - SCOPUS:84862595761
SN - 0033-3352
VL - 72
SP - 605
EP - 614
JO - Public administration review
JF - Public administration review
IS - 4
ER -