Leveraging Technologies in Public Agencies: The Case of the U.S. Census Bureau and the 2010 Census

Kevin C. Desouza, Akshay Bhagwatwar

Research output: Contribution to journalArticle

12 Scopus citations

Abstract

Emerging technologies are transforming government agencies and the nature of governance and pose new challenges for public managers. Under the leadership of Steven J. Jost, associate director for communications, the U.S. Census Bureau leveraged emerging technologies during the 2010 Census to complete the project under budget while also engaging citizens through the design of viable participatory platforms. The 2010 Census campaign focused on increasing response rates and encouraging citizen participation through innovations in the communication process with citizens and through the infusion of technology. The Census Bureau also effectively managed risks associated with the use of emerging technologies. The authors examine the innovations, the risks, and the effort to manage those risks under Jost's leadership.

Original languageEnglish (US)
Pages (from-to)605-614
Number of pages10
JournalPublic administration review
Volume72
Issue number4
DOIs
StatePublished - Jul 1 2012

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration
  • Marketing

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