Lessons learned in using social media for disaster relief - ASU crisis response game

Mohammad Ali Abbasi, Shamanth Kumar, Jose Augusto Andrade Filho, Huan Liu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

33 Scopus citations

Abstract

In disasters such as the earthquake in Haiti and the tsunami in Japan, people used social media to ask for help or report injuries. The popularity, efficiency, and ease of use of social media has led to its pervasive use during the disaster. This creates a pool of timely reports about the disaster, injuries, and help requests. This offers an alternative opportunity for first responders and disaster relief organizations to collect information about the disaster, victims, and their needs. It also presents a challenge for these organizations to aggregate and process the requests from different social media. Given the sheer volume of requests, it is necessary to filter reports and select those of high priority for decision making. Little is known about how the two phases should be smoothly integrated. In this paper we report the use of social media during a simulated crisis and crisis response process, the ASU Crisis Response Game. Its main objective is to creat a training capability to understand how to use social media in crisis. We report lessons learned from this exercise that may benefit first responders and NGOs who use social media to manage relief efforts during the disaster.

Original languageEnglish (US)
Title of host publicationSocial Computing, Behavioral-Cultural Modeling and Prediction, 5th International Conference, SBP 2012, Proceedings
Pages282-289
Number of pages8
DOIs
StatePublished - Apr 3 2012
Event5th International Conference on Social Computing, Behavioral-Cultural Modeling and Prediction, SBP 2012 - College Park, MD, United States
Duration: Apr 3 2012Apr 5 2012

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume7227 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other5th International Conference on Social Computing, Behavioral-Cultural Modeling and Prediction, SBP 2012
CountryUnited States
CityCollege Park, MD
Period4/3/124/5/12

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ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Abbasi, M. A., Kumar, S., Filho, J. A. A., & Liu, H. (2012). Lessons learned in using social media for disaster relief - ASU crisis response game. In Social Computing, Behavioral-Cultural Modeling and Prediction, 5th International Conference, SBP 2012, Proceedings (pp. 282-289). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 7227 LNCS). https://doi.org/10.1007/978-3-642-29047-3_34