Learning from your friends' check-ins

An empirical study of location-based social networks

Liangfei Qiu, Zhan Shi, Andrew B. Whinston

Research output: Contribution to journalArticle

Abstract

Recently, mobile applications have offered users the option to share their location information with friends. Using data from a major location-based social networking application in China, we estimate an empirical model of restaurant discovery and observational learning. The unique feature of repeat customer visits in the data allows us to examine observational learning in trials and repeats and to separate it from non-informational confounding mechanisms, such as homophily, using a novel test based on the empirical model. The empirical evidence supports a strong observational learning effect. We also find that the moderating role of the geographical locations of users and their friends on the magnitude of observational learning is critical. These findings suggest a nuanced view for local merchants to boost observational learning with the advancement of location-based technology.

Original languageEnglish (US)
Pages (from-to)1044-1061
Number of pages18
JournalInformation Systems Research
Volume29
Issue number4
DOIs
StatePublished - Jan 1 2018

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social network
learning
learning success
networking
customer
China
Observational learning
Social networks
Empirical study
evidence
Empirical model

Keywords

  • Homophily
  • Location-based service
  • Observational learning
  • Social networks
  • Social ties

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Computer Networks and Communications
  • Information Systems and Management
  • Library and Information Sciences

Cite this

Learning from your friends' check-ins : An empirical study of location-based social networks. / Qiu, Liangfei; Shi, Zhan; Whinston, Andrew B.

In: Information Systems Research, Vol. 29, No. 4, 01.01.2018, p. 1044-1061.

Research output: Contribution to journalArticle

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