"Lean" service

In defense of a production-line approach

David E. Bowen, William Youngdahl

Research output: Contribution to journalArticle

192 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)207-225
Number of pages19
JournalInternational Journal of Service Industry Management
Volume9
Issue number3
StatePublished - 1998
Externally publishedYes

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Production line

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

"Lean" service : In defense of a production-line approach. / Bowen, David E.; Youngdahl, William.

In: International Journal of Service Industry Management, Vol. 9, No. 3, 1998, p. 207-225.

Research output: Contribution to journalArticle

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