"Lean" service: In defense of a production-line approach

Research output: Contribution to journal › Article › peer-review

Original language	English (US)
Pages (from-to)	207-225
Number of pages	19
Journal	International Journal of Service Industry Management
Volume	9
Issue number	3
DOIs	https://doi.org/10.1108/09564239810223510
State	Published - 1998
Externally published	Yes

ASJC Scopus subject areas

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title = "{"}Lean{"} service: In defense of a production-line approach",

author = "Bowen, {David E.} and Youngdahl, {William E.}",

year = "1998",

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language = "English (US)",

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pages = "207--225",

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