"Lean" service: In defense of a production-line approach

Research output: Contribution to journalArticlepeer-review

216 Scopus citations
Original languageEnglish (US)
Pages (from-to)207-225
Number of pages19
JournalInternational Journal of Service Industry Management
Volume9
Issue number3
DOIs
StatePublished - Jan 1 1998
Externally publishedYes

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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