Labor cost reduction with cloud: An end-to-end view

Murthy Devarakonda; Purnendu Gupta; Chunqiang Tang

doi:10.1109/CLOUD.2013.90

Labor cost reduction with cloud: An end-to-end view

Murthy Devarakonda, Purnendu Gupta, Chunqiang Tang

Research output: Contribution to journal › Conference article › peer-review

1 Scopus citations

Abstract

This paper presents a new, compelling argument for a larger potential to reduce labor cost by adopting cloud computing in enterprise IT. The additional cost reduction is possible in the labor intensive activities of customer-specific customization of cloud services, tools support, and customer-facing service management. These essential service delivery processes are excellent candidates for standardization and automation using the cloud computing principles. We present examples of such processes and potential for optimization in these processes.

Original language	English (US)
Article number	6676737
Pages (from-to)	534-540
Number of pages	7
Journal	IEEE International Conference on Cloud Computing, CLOUD
DOIs	https://doi.org/10.1109/CLOUD.2013.90
State	Published - 2013
Externally published	Yes
Event	2013 IEEE 6th International Conference on Cloud Computing, CLOUD 2013 - Santa Clara, CA, United States Duration: Jun 27 2013 → Jul 2 2013

Keywords

Cloud Computing
Cloud Services
Enterprise IT
Labor Cost
Service Management
Tools Support

ASJC Scopus subject areas

Artificial Intelligence
Information Systems
Software

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10.1109/CLOUD.2013.90

Cite this

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abstract = "This paper presents a new, compelling argument for a larger potential to reduce labor cost by adopting cloud computing in enterprise IT. The additional cost reduction is possible in the labor intensive activities of customer-specific customization of cloud services, tools support, and customer-facing service management. These essential service delivery processes are excellent candidates for standardization and automation using the cloud computing principles. We present examples of such processes and potential for optimization in these processes.",

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AB - This paper presents a new, compelling argument for a larger potential to reduce labor cost by adopting cloud computing in enterprise IT. The additional cost reduction is possible in the labor intensive activities of customer-specific customization of cloud services, tools support, and customer-facing service management. These essential service delivery processes are excellent candidates for standardization and automation using the cloud computing principles. We present examples of such processes and potential for optimization in these processes.

KW - Cloud Computing

KW - Cloud Services

KW - Enterprise IT

KW - Labor Cost

KW - Service Management

KW - Tools Support

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ER -

Labor cost reduction with cloud: An end-to-end view

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

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