The Information Center Expert (ICE) project, which attempts to provide knowledge-based support for information centers (ICs), is described. The project has three divisions, corresponding to the three areas of responsibility for information centers: Information Center Expert for Consultation, Distribution, and Help-Service (ICE/C, ICE/D, and ICE/H). The authors present the ICE/C architecture and discuss functional extensions to ICE/C, i. e. , ICE/D and ICE/H, for supporting the other responsibilities of the IC. An approach to knowledge elicitation using a group decision support environment is presented. The use of an object-oriented approach as a representation technique is discussed.