A knowledge based, decision support system that guides, instructs and provides reasoning was used to identify strategic opportunities, problems and crises. An empirical study, using an independent groups design, was conducted to examine the effects of a knowledge based, DSS on performance in the 'problem finding' or initial stage of the strategic planning process. The results of the study indicate that using knowledge based DSS can improve the decision maker's ability to identify and assess of problems in unstructured environments. The experimental treatments were 1) using a DSS with a complete knowledge base, 2) using a DSS with a 10% subset of the complete knowledge base and 3) no DSS. Several performance measures of the decision making process are presented.
|Original language||English (US)|
|Title of host publication||Proceedings of the Hawaii International Conference on System Science|
|Publisher||Hawaii Int Conf on System Sciences|
|Number of pages||9|
|State||Published - 1986|
ASJC Scopus subject areas