TY - JOUR
T1 - ISO 9000/1994, ISO 9001/2000 and TQM
T2 - The performance debate revisited
AU - Martínez-Costa, Micaela
AU - Choi, Thomas
AU - Martínez, Jose A.
AU - Martínez-Lorente, Angel R.
N1 - Funding Information:
We would like to thank the Fundación Séneca and Fundación Cajamurcia for financial support. We also acknowledge two anonymous referees and the associate editor for valuable comments and insights.
PY - 2009/12
Y1 - 2009/12
N2 - The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear.
AB - The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear.
KW - ISO 9000
KW - Postal survey
KW - Quality management
KW - TQM
UR - http://www.scopus.com/inward/record.url?scp=70349983537&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=70349983537&partnerID=8YFLogxK
U2 - 10.1016/j.jom.2009.04.002
DO - 10.1016/j.jom.2009.04.002
M3 - Article
AN - SCOPUS:70349983537
SN - 0272-6963
VL - 27
SP - 495
EP - 511
JO - Journal of Operations Management
JF - Journal of Operations Management
IS - 6
ER -