Is knowing more really better? Effects of system development information in human-expert system interactions

Jeff A. Bauhs, Nancy J. Cooke

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

With the time, cost and effort involved in the development of expertise, expert systems have become more commonplace in the work environment. It has been suggested that in order to enhance human-expert system interactions, it is necessary to provide users with system development information. This research empirically examined the role that providing this information plays in new user interactions with expert systems. Results indicate that system information aided in calibrating users' confidence in accord with system reliability, but that it had little effect on users' willingness to take expert system advice and may even hurt users' willingness to continue consulting a particular expert system.

Original languageEnglish (US)
Title of host publicationConference Companion on Human Factors in Computing Systems, CHI 1994
EditorsCatherine Plaisant
PublisherAssociation for Computing Machinery
Pages99-100
Number of pages2
ISBN (Electronic)0897916514
DOIs
StatePublished - Apr 28 1994
Externally publishedYes
EventConference on Human Factors in Computing Systems, CHI 1994 - Boston, United States
Duration: Apr 24 1994Apr 28 1994

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume1994-April

Other

OtherConference on Human Factors in Computing Systems, CHI 1994
CountryUnited States
CityBoston
Period4/24/944/28/94

Keywords

  • Expert systems
  • Human-expert system interactions
  • Trust in machines

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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