Irish identification as exigence: A self-service case study for producing user documentation in online contexts

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Scopus citations

Abstract

To address some of the technical writing pressures concomitant with globalization, this chapter investigates documentation solutions implemented by an Irish Do-It-Yourself tour operator. The same identitydependent approaches that these DIY tourism companies use to fulfill tourist expectations can provide technical writers with additional tools for analyzing user motivation. This chapter first analyzes how an Irish DIY Adventure travel company harnesses user motivations, then applies Appadurai's (1996) globalism theories (especially his use of ethnoscapes, technoscapes, and mediascapes) to a particular use of this travel company's documents, and finally demonstrates how user motivation intrinsic to identity formation can help the technical writer create documentation that effectively assists users in overcoming breakdowns through identity affordances.

Original languageEnglish (US)
Title of host publicationComputer-Mediated Communication across Cultures
Subtitle of host publicationInternational Interactions in Online Environments
PublisherIGI Global
Pages173-186
Number of pages14
ISBN (Print)9781609608330
DOIs
StatePublished - Dec 1 2011
Externally publishedYes

ASJC Scopus subject areas

  • Social Sciences(all)

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