Abstract
In today's small business organizations, competition is keen and changes occur in rapid succession. How will the competing small businesses capture the consumers' trust and business, and stay ahead of their competition? An effective strategy includes implementation of Deming's Total Quality Management (TQM) philosophy, which encompasses change, continuous improvement, and organizational learning. A survey of Arizona small businesses showed that just over 60 percent of these small businesses have formal quality management programs in place, and their success in state, national, and international markets is correlated with their organizations' commitments to, and support for, continuous improvement programs.
| Original language | English (US) |
|---|---|
| Title of host publication | Proceedings - Annual Meeting of the Decision Sciences Institute |
| Pages | 2305-2310 |
| Number of pages | 6 |
| State | Published - 2002 |
| Event | Decision Sciences Institute 2002 Proceedings - San Diego, CA, United States Duration: Nov 23 2002 → Nov 26 2002 |
Other
| Other | Decision Sciences Institute 2002 Proceedings |
|---|---|
| Country/Territory | United States |
| City | San Diego, CA |
| Period | 11/23/02 → 11/26/02 |
ASJC Scopus subject areas
- Hardware and Architecture
- Management Information Systems