Investigation of Quality Management Programs for Small Businesses

Douglas A. Calvelage, Jane E. Humble

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In today's small business organizations, competition is keen and changes occur in rapid succession. How will the competing small businesses capture the consumers' trust and business, and stay ahead of their competition? An effective strategy includes implementation of Deming's Total Quality Management (TQM) philosophy, which encompasses change, continuous improvement, and organizational learning. A survey of Arizona small businesses showed that just over 60 percent of these small businesses have formal quality management programs in place, and their success in state, national, and international markets is correlated with their organizations' commitments to, and support for, continuous improvement programs.

Original languageEnglish (US)
Title of host publicationProceedings - Annual Meeting of the Decision Sciences Institute
Pages2305-2310
Number of pages6
StatePublished - 2002
EventDecision Sciences Institute 2002 Proceedings - San Diego, CA, United States
Duration: Nov 23 2002Nov 26 2002

Other

OtherDecision Sciences Institute 2002 Proceedings
CountryUnited States
CitySan Diego, CA
Period11/23/0211/26/02

ASJC Scopus subject areas

  • Hardware and Architecture
  • Management Information Systems

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  • Cite this

    Calvelage, D. A., & Humble, J. E. (2002). Investigation of Quality Management Programs for Small Businesses. In Proceedings - Annual Meeting of the Decision Sciences Institute (pp. 2305-2310)