Investigating support seeking from peers for pregnancy in online health communities

Xinning Gui, Yu Chen, Yubo Kou, Kathleen Pine, Yunan Chen

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

We report a study of peer support in online health communities for pregnancy care along three gestational stages (trimesters) to investigate how pregnant women seek and receive peer support during different stages of pregnancy. Using Babycenter.com as our research setting, we found that pregnant women sought peer support due to constrained access to healthcare providers, dissatisfaction with healthcare services/medical advice, limited offline social support, and unavailability of information in other venues. While the particular topics of concern typifying each trimester were distinct, pregnant women consistently sought advice, informal and formal knowledge, reassurance, and emotional support from peers during each stage of pregnancy. BabyCenter.com peers provided support by leveraging their own experiential knowledge and passing along clinical expertise acquired during the course of their own healthcare. We discuss design implications for health services and IT systems that meet pregnant women's temporal and multi-faceted needs during prenatal care.

Original languageEnglish (US)
Article number50
JournalProceedings of the ACM on Human-Computer Interaction
Volume1
Issue numberCSCW
DOIs
StatePublished - Nov 1 2017

Fingerprint

pregnancy
Health
health
community
experiential knowledge
medical services
social support
health service
expertise
knowledge

Keywords

  • Health informatics
  • Healthcare navigation
  • Information seeking
  • Online health community
  • Patient-centered care
  • Peer support
  • Pregnancy
  • Social computing for health
  • Stage-based care
  • Trimesters
  • Women's health

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Human-Computer Interaction
  • Social Sciences (miscellaneous)

Cite this

Investigating support seeking from peers for pregnancy in online health communities. / Gui, Xinning; Chen, Yu; Kou, Yubo; Pine, Kathleen; Chen, Yunan.

In: Proceedings of the ACM on Human-Computer Interaction, Vol. 1, No. CSCW, 50, 01.11.2017.

Research output: Contribution to journalArticle

@article{26f6871ddfe349c8b2089207dc2133a8,
title = "Investigating support seeking from peers for pregnancy in online health communities",
abstract = "We report a study of peer support in online health communities for pregnancy care along three gestational stages (trimesters) to investigate how pregnant women seek and receive peer support during different stages of pregnancy. Using Babycenter.com as our research setting, we found that pregnant women sought peer support due to constrained access to healthcare providers, dissatisfaction with healthcare services/medical advice, limited offline social support, and unavailability of information in other venues. While the particular topics of concern typifying each trimester were distinct, pregnant women consistently sought advice, informal and formal knowledge, reassurance, and emotional support from peers during each stage of pregnancy. BabyCenter.com peers provided support by leveraging their own experiential knowledge and passing along clinical expertise acquired during the course of their own healthcare. We discuss design implications for health services and IT systems that meet pregnant women's temporal and multi-faceted needs during prenatal care.",
keywords = "Health informatics, Healthcare navigation, Information seeking, Online health community, Patient-centered care, Peer support, Pregnancy, Social computing for health, Stage-based care, Trimesters, Women's health",
author = "Xinning Gui and Yu Chen and Yubo Kou and Kathleen Pine and Yunan Chen",
year = "2017",
month = "11",
day = "1",
doi = "10.1145/3134685",
language = "English (US)",
volume = "1",
journal = "Proceedings of the ACM on Human-Computer Interaction",
issn = "2573-0142",
publisher = "Association for Computing Machinery (ACM)",
number = "CSCW",

}

TY - JOUR

T1 - Investigating support seeking from peers for pregnancy in online health communities

AU - Gui, Xinning

AU - Chen, Yu

AU - Kou, Yubo

AU - Pine, Kathleen

AU - Chen, Yunan

PY - 2017/11/1

Y1 - 2017/11/1

N2 - We report a study of peer support in online health communities for pregnancy care along three gestational stages (trimesters) to investigate how pregnant women seek and receive peer support during different stages of pregnancy. Using Babycenter.com as our research setting, we found that pregnant women sought peer support due to constrained access to healthcare providers, dissatisfaction with healthcare services/medical advice, limited offline social support, and unavailability of information in other venues. While the particular topics of concern typifying each trimester were distinct, pregnant women consistently sought advice, informal and formal knowledge, reassurance, and emotional support from peers during each stage of pregnancy. BabyCenter.com peers provided support by leveraging their own experiential knowledge and passing along clinical expertise acquired during the course of their own healthcare. We discuss design implications for health services and IT systems that meet pregnant women's temporal and multi-faceted needs during prenatal care.

AB - We report a study of peer support in online health communities for pregnancy care along three gestational stages (trimesters) to investigate how pregnant women seek and receive peer support during different stages of pregnancy. Using Babycenter.com as our research setting, we found that pregnant women sought peer support due to constrained access to healthcare providers, dissatisfaction with healthcare services/medical advice, limited offline social support, and unavailability of information in other venues. While the particular topics of concern typifying each trimester were distinct, pregnant women consistently sought advice, informal and formal knowledge, reassurance, and emotional support from peers during each stage of pregnancy. BabyCenter.com peers provided support by leveraging their own experiential knowledge and passing along clinical expertise acquired during the course of their own healthcare. We discuss design implications for health services and IT systems that meet pregnant women's temporal and multi-faceted needs during prenatal care.

KW - Health informatics

KW - Healthcare navigation

KW - Information seeking

KW - Online health community

KW - Patient-centered care

KW - Peer support

KW - Pregnancy

KW - Social computing for health

KW - Stage-based care

KW - Trimesters

KW - Women's health

UR - http://www.scopus.com/inward/record.url?scp=85046939484&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85046939484&partnerID=8YFLogxK

U2 - 10.1145/3134685

DO - 10.1145/3134685

M3 - Article

AN - SCOPUS:85046939484

VL - 1

JO - Proceedings of the ACM on Human-Computer Interaction

JF - Proceedings of the ACM on Human-Computer Interaction

SN - 2573-0142

IS - CSCW

M1 - 50

ER -