Internet use, transparency, and interactivity effects on trust in government

E. W. Welch, C. C. Hinnant

Research output: Chapter in Book/Report/Conference proceedingConference contribution

59 Scopus citations

Abstract

This paper asks how Internet use, citizen satisfaction with e-government and citizen trust in government are interrelated. Prior research has found that agencies stress information and service provision on the Web (one-way e-government strategy), but have generally ignore applications that would enhance citizen-government interaction (two-way e-government strategy). Based on a review of the literature, we develop hypotheses about how two facets of e-democracy - transparency and interactivity - may affect citizen trust in government. Using data obtained from the Council on Excellence in Government, we apply a two stage multiple equation model. Findings indicate that Internet use is positively associated with transparency satisfaction but negatively associated with interactivity satisfaction, and that both interactivity and transparency are positively associated with citizen trust in government. We conclude that the one-way e-transparency strategy may be insufficient, and that in the future agencies should make and effort to enhance e-interactivity.

Original languageEnglish (US)
Title of host publicationProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
EditorsRalph H. Sprague
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages7-13
Number of pages7
ISBN (Electronic)0769518745, 9780769518749
DOIs
StatePublished - 2003
Externally publishedYes
Event36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States
Duration: Jan 6 2003Jan 9 2003

Publication series

NameProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Other

Other36th Annual Hawaii International Conference on System Sciences, HICSS 2003
CountryUnited States
CityBig Island
Period1/6/031/9/03

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications

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