TY - JOUR
T1 - INTERNET RETAILING INTERMEDIATION
T2 - A MULTILEVEL ANALYSIS OF INVENTORY LIQUIDITY AND FULFILLMENT GUARANTEES
AU - Rabinovich, Elliot
N1 - Publisher Copyright:
2004 Council of Supply Chain Management Professionals
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2004/9/1
Y1 - 2004/9/1
N2 - Internet retailers intermediate online markets by setting prices, matching wholesalers' supply with consumers' demand, affording inventory liquidity, and meeting fulfillment guarantees to consumers. Little attention has been given to studying the two latter intermediation functions. To fill this research gap, this study examined a sample of 25 mainstream online retailers in some 704 transactions with consumers. The study evaluates the inventory liquidity and the fulfillment guarantees these Internet retailers provide to consumers. Furthermore, it presents a path-analysis model, which suggests that retailers coordinate their actual and promised inventory-liquidity and delivery performance to satisfy the fulfillment guarantees made to consumers. Moreover, the results show that key transactional attributes (i.e., the net price and the number of items fulfilled) commonly present in Internet markets and visible to all market participants impact both the levels of inventory liquidity and the delivery performance of the transactions between consumers and Internet retailers.
AB - Internet retailers intermediate online markets by setting prices, matching wholesalers' supply with consumers' demand, affording inventory liquidity, and meeting fulfillment guarantees to consumers. Little attention has been given to studying the two latter intermediation functions. To fill this research gap, this study examined a sample of 25 mainstream online retailers in some 704 transactions with consumers. The study evaluates the inventory liquidity and the fulfillment guarantees these Internet retailers provide to consumers. Furthermore, it presents a path-analysis model, which suggests that retailers coordinate their actual and promised inventory-liquidity and delivery performance to satisfy the fulfillment guarantees made to consumers. Moreover, the results show that key transactional attributes (i.e., the net price and the number of items fulfilled) commonly present in Internet markets and visible to all market participants impact both the levels of inventory liquidity and the delivery performance of the transactions between consumers and Internet retailers.
KW - Electronic Commerce
KW - Fulfillment
KW - Internet Retailing
KW - Inventory Management
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U2 - 10.1002/j.2158-1592.2004.tb00185.x
DO - 10.1002/j.2158-1592.2004.tb00185.x
M3 - Article
AN - SCOPUS:33747829884
VL - 25
SP - 139
EP - 169
JO - Journal of Business Logistics
JF - Journal of Business Logistics
SN - 0735-3766
IS - 2
ER -