Intentionally building relationships between participatory online groups and formal organisations for effective emergency response

Chul Hyun Park, Erik W. Johnston

    Research output: Contribution to journalArticlepeer-review

    3 Scopus citations

    Abstract

    Advances in information and communication technologies enable the public to contribute to emergency response. For instance, reporting systems set up during recent disasters allowed affected people to submit testimonies about conditions on the ground. In addition, the public has analysed data and helped to mobilise and deliver relief resources. To plan intentionally for an integrative emergency response system in the networked age, this research explores two subject areas: (i) the organisational and technical determinants of relationships forged between formal organisations and participatory online groups established by the public; and (ii) the consequences of the outcomes generated by these relationships. Four in-depth case studies were selected for the analysis, which revealed that resource dependence, shared understanding, and the use of certain types of information technology influence the formation of such relationships. Furthermore, healthy collaborative relationships increase the chances of desirable results, including inter-organisational alignment and minimal long-term harm owing to a disaster.

    Original languageEnglish (US)
    Pages (from-to)634-657
    Number of pages24
    JournalDisasters
    Volume43
    Issue number3
    DOIs
    StatePublished - Jul 2019

    Keywords

    • disaster informatics
    • emergency response
    • information technology

    ASJC Scopus subject areas

    • Social Sciences(all)
    • Earth and Planetary Sciences(all)

    Fingerprint

    Dive into the research topics of 'Intentionally building relationships between participatory online groups and formal organisations for effective emergency response'. Together they form a unique fingerprint.

    Cite this