Intentionally building relationships between participatory online groups and formal organisations for effective emergency response

Chul Hyun Park, Erik Johnston

Research output: Contribution to journalArticle

Abstract

Advances in information and communication technologies enable the public to contribute to emergency response. For instance, reporting systems set up during recent disasters allowed affected people to submit testimonies about conditions on the ground. In addition, the public has analysed data and helped to mobilise and deliver relief resources. To plan intentionally for an integrative emergency response system in the networked age, this research explores two subject areas: (i) the organisational and technical determinants of relationships forged between formal organisations and participatory online groups established by the public; and (ii) the consequences of the outcomes generated by these relationships. Four in-depth case studies were selected for the analysis, which revealed that resource dependence, shared understanding, and the use of certain types of information technology influence the formation of such relationships. Furthermore, healthy collaborative relationships increase the chances of desirable results, including inter-organisational alignment and minimal long-term harm owing to a disaster.

Original languageEnglish (US)
JournalDisasters
DOIs
StatePublished - Jan 1 2019

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disaster
information technology
reporting system
information and communication technology
Group
resource
testimony
resources
communication technology
relief
determinants
public
analysis
alignment
plan

Keywords

  • disaster informatics
  • emergency response
  • information technology

ASJC Scopus subject areas

  • Social Sciences(all)
  • Earth and Planetary Sciences(all)

Cite this

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abstract = "Advances in information and communication technologies enable the public to contribute to emergency response. For instance, reporting systems set up during recent disasters allowed affected people to submit testimonies about conditions on the ground. In addition, the public has analysed data and helped to mobilise and deliver relief resources. To plan intentionally for an integrative emergency response system in the networked age, this research explores two subject areas: (i) the organisational and technical determinants of relationships forged between formal organisations and participatory online groups established by the public; and (ii) the consequences of the outcomes generated by these relationships. Four in-depth case studies were selected for the analysis, which revealed that resource dependence, shared understanding, and the use of certain types of information technology influence the formation of such relationships. Furthermore, healthy collaborative relationships increase the chances of desirable results, including inter-organisational alignment and minimal long-term harm owing to a disaster.",
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