Information Technology and Restructuring in Public Organizations: Does Adoption of Information Technology Affect Organizational Structures, Communications, and Decision Making?

Theresa Heintze, Stuart Bretschneider

Research output: Contribution to journalArticle

102 Citations (Scopus)

Abstract

It has been argued that the adoption and use of information technology (IT) in organizations affects its structure. Few studies extend this analysis to examine whether such restructuring, if it in fact occurs, improves the performance of the organization. It is even more rare for these assertions to be examined in the context of public organizations. We use data from a survey of program managers who work in county-level public agencies to explore whether restructuring occurs after information technology implementation; whether such restructuring affects the performance of these agencies; and what the nature is of the relationship between structure, performance, and managers' attitudes toward IT. We find that IT adoption has little impact on an agency's structure, and restructuring has only very minimal effects on performance. IT adoption, however, has a direct effect on performance. Managers' support for IT has some direct influence on organizational performance after IT implementation, but both restructuring and changes that occur in performance as a result of IT implementation have an effect on managers' support for IT.

Original languageEnglish (US)
Pages (from-to)801-830
Number of pages30
JournalJournal of Public Administration Research and Theory
Volume10
Issue number4
StatePublished - 2000
Externally publishedYes

Fingerprint

organizational structure
restructuring
communications
information technology
decision making
performance
manager
Organizational structure
Communication
Decision making
Public organizations
Adoption of information technology
Managers
organization
Technology implementation

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration
  • Marketing

Cite this

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