Improving supply-chain-reconfiguration decisions at IBM

Craig W. Kirkwood; Matthew P. Slaven; Arnold Maltz

doi:10.1287/inte.1050.0166

Improving supply-chain-reconfiguration decisions at IBM

Craig W. Kirkwood, Matthew P. Slaven, Arnold Maltz

Supply Chain Management

Research output: Contribution to journal › Article › peer-review

21 Scopus citations

Abstract

We developed a decision-support system for IBM's supply-chain-configuration decisions. Managers and analysts used this prepackaged multiobjective decision-analysis procedure in facilitated workshops to analyze mid-level supply-chain configuration decisions based on 22 considerations covering cost, quality, customer responsiveness, strategic issues, and operating constraints. These multiattribute utility analyses incorporated uncertainty through expert estimates of probabilities and were implemented in a spreadsheet environment. We applied the approach to five IBM supply-chain decisions, and the results satisfied internal stakeholders that the analysis correctly included financial and nonfinancial considerations along with the associated risks and provided a useful audit trail for executive management. IBM now views this decision-support system as a potential template for future supply-chain decisions.

Original language	English (US)
Pages (from-to)	460-473
Number of pages	14
Journal	Interfaces
Volume	35
Issue number	6
DOIs	https://doi.org/10.1287/inte.1050.0166
State	Published - Nov 2005

Keywords

Decision analysis: multiple criteria
Electronics
Industries: computer

ASJC Scopus subject areas

Strategy and Management
Management Science and Operations Research
Management of Technology and Innovation

Access to Document

10.1287/inte.1050.0166

Cite this

@article{dd257112228e47ce90bbca4b48665f8d,

title = "Improving supply-chain-reconfiguration decisions at IBM",

abstract = "We developed a decision-support system for IBM's supply-chain-configuration decisions. Managers and analysts used this prepackaged multiobjective decision-analysis procedure in facilitated workshops to analyze mid-level supply-chain configuration decisions based on 22 considerations covering cost, quality, customer responsiveness, strategic issues, and operating constraints. These multiattribute utility analyses incorporated uncertainty through expert estimates of probabilities and were implemented in a spreadsheet environment. We applied the approach to five IBM supply-chain decisions, and the results satisfied internal stakeholders that the analysis correctly included financial and nonfinancial considerations along with the associated risks and provided a useful audit trail for executive management. IBM now views this decision-support system as a potential template for future supply-chain decisions.",

keywords = "Decision analysis: multiple criteria, Electronics, Industries: computer",

author = "Kirkwood, {Craig W.} and Slaven, {Matthew P.} and Arnold Maltz",

year = "2005",

month = nov,

doi = "10.1287/inte.1050.0166",

language = "English (US)",

volume = "35",

pages = "460--473",

journal = "Interfaces",

issn = "0092-2102",

publisher = "INFORMS Inst.for Operations Res.and the Management Sciences",

number = "6",

}

TY - JOUR

T1 - Improving supply-chain-reconfiguration decisions at IBM

AU - Kirkwood, Craig W.

AU - Slaven, Matthew P.

AU - Maltz, Arnold

PY - 2005/11

Y1 - 2005/11

N2 - We developed a decision-support system for IBM's supply-chain-configuration decisions. Managers and analysts used this prepackaged multiobjective decision-analysis procedure in facilitated workshops to analyze mid-level supply-chain configuration decisions based on 22 considerations covering cost, quality, customer responsiveness, strategic issues, and operating constraints. These multiattribute utility analyses incorporated uncertainty through expert estimates of probabilities and were implemented in a spreadsheet environment. We applied the approach to five IBM supply-chain decisions, and the results satisfied internal stakeholders that the analysis correctly included financial and nonfinancial considerations along with the associated risks and provided a useful audit trail for executive management. IBM now views this decision-support system as a potential template for future supply-chain decisions.

AB - We developed a decision-support system for IBM's supply-chain-configuration decisions. Managers and analysts used this prepackaged multiobjective decision-analysis procedure in facilitated workshops to analyze mid-level supply-chain configuration decisions based on 22 considerations covering cost, quality, customer responsiveness, strategic issues, and operating constraints. These multiattribute utility analyses incorporated uncertainty through expert estimates of probabilities and were implemented in a spreadsheet environment. We applied the approach to five IBM supply-chain decisions, and the results satisfied internal stakeholders that the analysis correctly included financial and nonfinancial considerations along with the associated risks and provided a useful audit trail for executive management. IBM now views this decision-support system as a potential template for future supply-chain decisions.

KW - Decision analysis: multiple criteria

KW - Electronics

KW - Industries: computer

UR - http://www.scopus.com/inward/record.url?scp=29444454177&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=29444454177&partnerID=8YFLogxK

U2 - 10.1287/inte.1050.0166

DO - 10.1287/inte.1050.0166

M3 - Article

AN - SCOPUS:29444454177

SN - 0092-2102

VL - 35

SP - 460

EP - 473

JO - Interfaces

JF - Interfaces

IS - 6

ER -

Improving supply-chain-reconfiguration decisions at IBM

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this