TY - GEN
T1 - Improving information access for a community of practice using business process as context
AU - Deng, Yu
AU - Devarakonda, Murthy
AU - Rajamani, Nithya
AU - Zadrozny, Wlodek
PY - 2008
Y1 - 2008
N2 - This paper addresses the important problem of finding relevant information in the context of a business process. It presents an information access solution called EIL (Enterprise Information Leverage) which combines information extraction and semantic search to support information needs of professionals selling IT services. EIL leverages structured and unstructured data using novel architecture and special purpose algorithms. Our approach is to organize information around business activities (e.g. a sale), and the system supports semantic concept based information retrieval by utilizing both database query and document search where the relevant business activities act as a contextual constraint. We experimentally show that this approach is promising for reducing noise in search results. EIL is currently under pilot deployment in one of the IBM services sales units.
AB - This paper addresses the important problem of finding relevant information in the context of a business process. It presents an information access solution called EIL (Enterprise Information Leverage) which combines information extraction and semantic search to support information needs of professionals selling IT services. EIL leverages structured and unstructured data using novel architecture and special purpose algorithms. Our approach is to organize information around business activities (e.g. a sale), and the system supports semantic concept based information retrieval by utilizing both database query and document search where the relevant business activities act as a contextual constraint. We experimentally show that this approach is promising for reducing noise in search results. EIL is currently under pilot deployment in one of the IBM services sales units.
UR - http://www.scopus.com/inward/record.url?scp=52649091191&partnerID=8YFLogxK
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U2 - 10.1109/ICDE.2008.4497615
DO - 10.1109/ICDE.2008.4497615
M3 - Conference contribution
AN - SCOPUS:52649091191
SN - 9781424418374
T3 - Proceedings - International Conference on Data Engineering
SP - 1537
EP - 1539
BT - Proceedings of the 2008 IEEE 24th International Conference on Data Engineering, ICDE'08
T2 - 2008 IEEE 24th International Conference on Data Engineering, ICDE'08
Y2 - 7 April 2008 through 12 April 2008
ER -