Implementing open innovation in the public sector: The case of Challenge.gov

Ines Mergel, Kevin C. Desouza

Research output: Contribution to journalArticle

102 Citations (Scopus)

Abstract

As part of the Open Government Initiative, the Barack Obama administration has called for new forms of collaboration with stakeholders to increase the innovativeness of public service delivery. Federal managers are employing a new policy instrument called Challenge.gov to implement open innovation concepts invented in the private sector to crowdsource solutions from previously untapped problem solvers and to leverage collective intelligence to tackle complex social and technical public management problems. The authors highlight the work conducted by the Office of Citizen Services and Innovative Technologies at the General Services Administration, the administrator of the Challenge.gov platform. Specifically, this Administrative Profile features the work of Tammi Marcoullier, program manager for Challenge.gov, and Karen Trebon, deputy program manager, and their role as change agents who mediate collaborative practices between policy makers and public agencies as they navigate the political and legal environments of their local agencies. The profile provides insights into the implementation process of crowdsourcing solutions for public management problems, as well as lessons learned for designing open innovation processes in the public sector.

Original languageEnglish (US)
Pages (from-to)882-890
Number of pages9
JournalPublic Administration Review
Volume73
Issue number6
DOIs
StatePublished - Nov 2013

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public sector
public management
manager
innovation
public service
intelligence
private sector
stakeholder
citizen
Managers
Open innovation
Public sector
Public management
Political environment
Government
Legal environment
Implementation process
Private sector
Collective intelligence
Innovation process

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration
  • Marketing

Cite this

Implementing open innovation in the public sector : The case of Challenge.gov. / Mergel, Ines; Desouza, Kevin C.

In: Public Administration Review, Vol. 73, No. 6, 11.2013, p. 882-890.

Research output: Contribution to journalArticle

Mergel, Ines ; Desouza, Kevin C. / Implementing open innovation in the public sector : The case of Challenge.gov. In: Public Administration Review. 2013 ; Vol. 73, No. 6. pp. 882-890.
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