Implementing information and communication technologies (ICT) in public organizations: The mediating effects of organization routineness and centralization on ICT and managerial outcomes

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The adoption of information and communication technologies (ICT) in public organizations promises to better connect managers with citizens, increase public participation in government decision making, improve the efficiency of service delivery, decrease uncertainty, and improve information dissemination. While each of these outcomes is important for both public managers and citizens, we know little about how organizational culture mediates the effectiveness of ICTs on producing these outcomes. This research, using data from two points in time, investigates the relationships between ICTs and managerial outcomes (e.g. improved decision making, public participation, and democratic governance) and how they are mediated by organizational culture such as centralization and routineness. Technology variables include technology use and capacity. Models will control for other organizational and technological factors such as size, structure, task and department to investigate the mediating effects of organizational culture on ICT outcomes for local governments. The data come from two national surveys of 2,500 local government managers in the United States in 2010 and 2012. The results are important for understanding the how organizational mechanisms, in particular organization culture, mobilize ICTs in ways that affect managerial outcomes.

Original languageEnglish (US)
Title of host publicationdg.o 2013 - Proceedings of the 14th Annual International Digital Government Research Conference
Subtitle of host publicationFrom E-Government to Smart Government
Pages38-45
Number of pages8
DOIs
StatePublished - Jul 29 2013
Externally publishedYes
Event14th Annual International Digital Government Research Conference: From E-Government to Smart Government, dg.o 2013 - Quebec City, QC, Canada
Duration: Jun 17 2013Jun 20 2013

Publication series

NameACM International Conference Proceeding Series

Other

Other14th Annual International Digital Government Research Conference: From E-Government to Smart Government, dg.o 2013
CountryCanada
CityQuebec City, QC
Period6/17/136/20/13

Keywords

  • E-government
  • Organization culture
  • Public management

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

Fingerprint Dive into the research topics of 'Implementing information and communication technologies (ICT) in public organizations: The mediating effects of organization routineness and centralization on ICT and managerial outcomes'. Together they form a unique fingerprint.

  • Cite this

    Feeney, M. K., & Welch, E. W. (2013). Implementing information and communication technologies (ICT) in public organizations: The mediating effects of organization routineness and centralization on ICT and managerial outcomes. In dg.o 2013 - Proceedings of the 14th Annual International Digital Government Research Conference: From E-Government to Smart Government (pp. 38-45). (ACM International Conference Proceeding Series). https://doi.org/10.1145/2479724.2479734