Impact of knowledge management systems on knowledge intensive business processes

Gregory Schymik, Uday Kulkarni, Ronald Freeze

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

Focusing on Knowledge Intensive Business Processes, we present empirical research into how an organization's Business Process Management Maturity (BPM Maturity) and Knowledge Sharing Culture (KS Culture) can moderate the impact a Knowledge Management System has on Business Process Effectiveness. Current research in the literature has focused mainly on main effects and thus far ignored these interaction effects. We utilize Ping's structural equation modeling technique to test the significance of the interactions and examine the moderating effects. Results show that both BPM Maturity and KS Culture have significant moderating effects and improve the explanation of Business Process Effectiveness.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007
Subtitle of host publicationReaching New Heights
Pages2037-2046
Number of pages10
StatePublished - Dec 1 2007
Event13th Americas Conference on Information Systems, AMCIS 2007 - Keystone, CO, United States
Duration: Aug 10 2007Aug 12 2007

Publication series

NameAssociation for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights
Volume3

Other

Other13th Americas Conference on Information Systems, AMCIS 2007
CountryUnited States
CityKeystone, CO
Period8/10/078/12/07

Keywords

  • Business process effectiveness
  • Business process management maturity
  • Knowledge management system
  • Knowledge sharing culture

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

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  • Cite this

    Schymik, G., Kulkarni, U., & Freeze, R. (2007). Impact of knowledge management systems on knowledge intensive business processes. In Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights (pp. 2037-2046). (Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights; Vol. 3).