Impact of bureaucracy on project change - A framework for evaluation

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Changes in construction projects represent risks for all project stakeholders, but without uniform and reliable metrics to record and compare, changes are subject to opinions and cannot be easily analyzed. This paper proposes a framework for the evaluation of the impacts of an environment on project change. Bureaucratic and Less-Bureaucratic environments are used as case studies for the application of this framework. The impact of the environment on project change is calculated based on 1) Dominant metrics and KPI; 2) Clear classifications of the sources of change; and 3) Sound analyses regarding the recorded outcomes. This paper illustrated the difference between these two environments by comparing their rates of change and suggested areas of improvement. The four (4) metrics to quantify change were: 1) Cost; 2) Schedule; 3) Client satisfaction or quality rates; and 4) Quantities of types of changes; and the four (4) metrics to classify the source of change were: 1) Client; 2) Contractor; 3) Designer; and 4) Unforeseen. The results indicated that there was a greater percentage differential between schedule delays versus cost impacts of the two environments. Additionally, the client was the greatest source of change, specifically schedule changes in Less-Bureaucratic environments.

Original languageEnglish (US)
Title of host publicationCOBRA 2011 - Proceedings of RICS Construction and Property Conference
Pages245-255
Number of pages11
StatePublished - Dec 1 2011
EventRoyal Institution of Chartered Surveyors International Research Conference, COBRA 2011 - Salford, United Kingdom
Duration: Sep 12 2011Sep 13 2011

Publication series

NameCOBRA 2011 - Proceedings of RICS Construction and Property Conference

Other

OtherRoyal Institution of Chartered Surveyors International Research Conference, COBRA 2011
CountryUnited Kingdom
CitySalford
Period9/12/119/13/11

Keywords

  • Bureaucracy
  • Environmental impact
  • Performance
  • Performance metrics
  • Project change

ASJC Scopus subject areas

  • Civil and Structural Engineering
  • Building and Construction

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  • Cite this

    Sullivan, K., Kashiwagi, D., & Hurtado, K. (2011). Impact of bureaucracy on project change - A framework for evaluation. In COBRA 2011 - Proceedings of RICS Construction and Property Conference (pp. 245-255). (COBRA 2011 - Proceedings of RICS Construction and Property Conference).