Heuristic evaluation of paper-based Web pages: A simplified inspection usability methodology

Mureen Allen, Leanne M. Currie, Suzanne Bakken, Vimla L. Patel, James J. Cimino

Research output: Contribution to journalArticle

51 Scopus citations

Abstract

Online medical information, when presented to clinicians, must be well-organized and intuitive to use, so that the clinicians can conduct their daily work efficiently and without error. It is essential to actively seek to produce good user interfaces that are acceptable to the user. This paper describes the methodology used to develop a simplified heuristic evaluation (HE) suitable for the evaluation of screen shots of Web pages, the development of an HE instrument used to conduct the evaluation, and the results of the evaluation of the aforementioned screen shots. In addition, this paper presents examples of the process of categorizing problems identified by the HE and the technological solutions identified to resolve these problems. Four usability experts reviewed 18 paper-based screen shots and made a total of 108 comments. Each expert completed the task in about an hour. We were able to implement solutions to approximately 70% of the violations. Our study found that a heuristic evaluation using paper-based screen shots of a user interface was expeditious, inexpensive, and straightforward to implement.

Original languageEnglish (US)
Pages (from-to)412-423
Number of pages12
JournalJournal of Biomedical Informatics
Volume39
Issue number4
DOIs
StatePublished - Aug 1 2006

Keywords

  • Clinical information systems
  • Heuristic evaluation
  • Information needs
  • Internet
  • Medical errors
  • Usability assessment
  • Web page design

ASJC Scopus subject areas

  • Computer Science Applications
  • Health Informatics

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