TY - GEN
T1 - Healthcare workers' perceptions of information in the electronic health record
AU - Russ, Alissa L.
AU - Saleem, Jason J.
AU - Justice, Connie F.
AU - Hagg, Heather
AU - Woodbridge, Peter A.
AU - Doebbeling, Bradley N.
PY - 2009
Y1 - 2009
N2 - Electronic health record (EHR) systems and health information technology (IT) hold unrealized potential for improving the quality, continuity, and safety of medical care; they can also introduce new gaps in care and present unique challenges for healthcare workers. We conducted 14 key informant, semi-structured interviews at a large Veterans Affairs Medical Center and asked healthcare employees why paper use persists despite a fully implemented EHR. In this investigation, we performed a secondary analysis on interview data to identify characteristics of information technology (IT) that are important to support healthcare workflow. As a result of this study, 17 distinct information characteristics emerged; in this document, we provide detail on five characteristics that were often cited as desirable for workflow but insufficiently supported by health IT: 1) customizable, 2) prioritized, 3) trendable, 4) locatable, and 5) accessible. Results from this study reveal key electronic information characteristics for healthcare workflow and have implications for patient safety and future health IT designs.
AB - Electronic health record (EHR) systems and health information technology (IT) hold unrealized potential for improving the quality, continuity, and safety of medical care; they can also introduce new gaps in care and present unique challenges for healthcare workers. We conducted 14 key informant, semi-structured interviews at a large Veterans Affairs Medical Center and asked healthcare employees why paper use persists despite a fully implemented EHR. In this investigation, we performed a secondary analysis on interview data to identify characteristics of information technology (IT) that are important to support healthcare workflow. As a result of this study, 17 distinct information characteristics emerged; in this document, we provide detail on five characteristics that were often cited as desirable for workflow but insufficiently supported by health IT: 1) customizable, 2) prioritized, 3) trendable, 4) locatable, and 5) accessible. Results from this study reveal key electronic information characteristics for healthcare workflow and have implications for patient safety and future health IT designs.
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U2 - 10.1518/107118109x12524442636265
DO - 10.1518/107118109x12524442636265
M3 - Conference contribution
AN - SCOPUS:77951536723
SN - 9781615676231
T3 - Proceedings of the Human Factors and Ergonomics Society
SP - 635
EP - 639
BT - 53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009
PB - Human Factors an Ergonomics Society Inc.
T2 - 53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009
Y2 - 19 October 2009 through 23 October 2009
ER -