Healthcare workers' perceptions of information in the electronic health record

Alissa L. Russ, Jason J. Saleem, Connie F. Justice, Heather Hagg, Peter A. Woodbridge, Bradley N. Doebbeling

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

Electronic health record (EHR) systems and health information technology (IT) hold unrealized potential for improving the quality, continuity, and safety of medical care; they can also introduce new gaps in care and present unique challenges for healthcare workers. We conducted 14 key informant, semi-structured interviews at a large Veterans Affairs Medical Center and asked healthcare employees why paper use persists despite a fully implemented EHR. In this investigation, we performed a secondary analysis on interview data to identify characteristics of information technology (IT) that are important to support healthcare workflow. As a result of this study, 17 distinct information characteristics emerged; in this document, we provide detail on five characteristics that were often cited as desirable for workflow but insufficiently supported by health IT: 1) customizable, 2) prioritized, 3) trendable, 4) locatable, and 5) accessible. Results from this study reveal key electronic information characteristics for healthcare workflow and have implications for patient safety and future health IT designs.

Original languageEnglish (US)
Title of host publication53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009
PublisherHuman Factors an Ergonomics Society Inc.
Pages635-639
Number of pages5
ISBN (Print)9781615676231
DOIs
StatePublished - 2009
Externally publishedYes
Event53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009 - San Antonio, TX, United States
Duration: Oct 19 2009Oct 23 2009

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume1
ISSN (Print)1071-1813

Other

Other53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009
CountryUnited States
CitySan Antonio, TX
Period10/19/0910/23/09

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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    Russ, A. L., Saleem, J. J., Justice, C. F., Hagg, H., Woodbridge, P. A., & Doebbeling, B. N. (2009). Healthcare workers' perceptions of information in the electronic health record. In 53rd Human Factors and Ergonomics Society Annual Meeting 2009, HFES 2009 (pp. 635-639). (Proceedings of the Human Factors and Ergonomics Society; Vol. 1). Human Factors an Ergonomics Society Inc.. https://doi.org/10.1518/107118109x12524442636265