Global service factory: Integrating the global supply chain through service

William E. Youngdahl, Arvinder P.S. Loomba

Research output: Contribution to conferencePaper

Abstract

The service factory concept suggests that the traditional service role of the factory, that of meeting production schedules, can be significantly expanded. Recent empirical studies have demonstrated that manufacturing performance, particularly delivery performance, can be enhanced through expanded service roles that integrate both internal and external services. Despite such benefits, there has been little, if any, discussion of applying and expanding the service factory concept to global supply chains. This paper serves as both a first step toward achieving this conceptualization and a call for further research.

Original languageEnglish (US)
Number of pages1
StatePublished - Jan 1 1998
Externally publishedYes
EventProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) - San Diego, CA, USA
Duration: Nov 22 1997Nov 25 1997

Other

OtherProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3)
CitySan Diego, CA, USA
Period11/22/9711/25/97

ASJC Scopus subject areas

  • Management Information Systems
  • Hardware and Architecture

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  • Cite this

    Youngdahl, W. E., & Loomba, A. P. S. (1998). Global service factory: Integrating the global supply chain through service. Paper presented at Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3), San Diego, CA, USA, .