Evaluation and quality assurance of legal services - Concepts and research

Michael J. Saks, Alice R. Benedict

Research output: Contribution to journalArticlepeer-review

6 Scopus citations

Abstract

The issue of evaluating and assuring quality in legal services delivery systems is addressed by considering findings and concepts from research on health-care systems and from the social and behavioral sciences. A framework for conceptualizing the components of quality assurance and for classifying research on quality is offered. The concepts of outcome, process, and structure are the major elements of the framework. Also discussed is the linking of the various components to provide the knowledge necessary to create effective quality-assurance systems.

Original languageEnglish (US)
Pages (from-to)373-384
Number of pages12
JournalLaw and Human Behavior
Volume1
Issue number4
DOIs
StatePublished - Dec 1977
Externally publishedYes

ASJC Scopus subject areas

  • Arts and Humanities (miscellaneous)
  • Psychology(all)
  • Psychiatry and Mental health
  • Law

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