Engaging through technology

the role of administrative culture and mandates

Fengxiu Zhang, Mary Feeney

Research output: Contribution to journalArticle

Abstract

Although information communication technologies (ICTs) offer new possibilities for civic engagement, governments have had limited success enacting ICTs to promote participation. We investigate how administrative culture and formal institutions are related to adoption and use of ICTs for bureaucratic and participatory purposes. Using data from a national survey of U.S. municipal departments, we find that prioritizing bureaucratic over participatory values is negatively related to the adoption of ICTs and use for participation. Legal mandates increase adoption but not use for participation. The findings show the critical role of administrative culture and raise questions about using legal mandates to promote participation.

Original languageEnglish (US)
JournalPublic Management Review
DOIs
StatePublished - Jan 1 2019

Fingerprint

Communication
Participation
Mandate
Information communication technology
Formal institutions
Government
Civic engagement
Information and communication technology

Keywords

  • administrative culture
  • civic engagement
  • formal mandate
  • ICT enactment

ASJC Scopus subject areas

  • Management Information Systems
  • Management of Technology and Innovation

Cite this

Engaging through technology : the role of administrative culture and mandates. / Zhang, Fengxiu; Feeney, Mary.

In: Public Management Review, 01.01.2019.

Research output: Contribution to journalArticle

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