Electronic communication and collaboration in a health care practice

Charles Safran; Peter C. Jones; David Rind; Booker Bush; Kayla N. Cytryn; Vimla L. Patel

doi:10.1016/S0933-3657(97)00047-X

Electronic communication and collaboration in a health care practice

Charles Safran, Peter C. Jones, David Rind, Booker Bush, Kayla N. Cytryn, Vimla L. Patel

Research output: Contribution to journal › Article › peer-review

43 Scopus citations

Abstract

Using cognitive evaluation techniques, this study examines the effects of an electronic patient record and electronic mail on the interactions of health care providers. We find that the least structured communication methods are also the most heavily used: face-to-face, telephone, and electronic mail. Positive benefits of electronically-mediated interactions include improving communication, collaboration, and access to information to support decision-making. Negative factors include the potential for overloading clinicians with unwanted or unnecessary communications.

Original language	English (US)
Pages (from-to)	137-151
Number of pages	15
Journal	Artificial intelligence in medicine
Volume	12
Issue number	2
DOIs	https://doi.org/10.1016/S0933-3657(97)00047-X
State	Published - Feb 1998
Externally published	Yes

Keywords

Collaboration
Decision support
Electronic mail
Electronic patient records
Evaluation

ASJC Scopus subject areas

Medicine (miscellaneous)
Artificial Intelligence

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10.1016/S0933-3657(97)00047-X

Cite this

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abstract = "Using cognitive evaluation techniques, this study examines the effects of an electronic patient record and electronic mail on the interactions of health care providers. We find that the least structured communication methods are also the most heavily used: face-to-face, telephone, and electronic mail. Positive benefits of electronically-mediated interactions include improving communication, collaboration, and access to information to support decision-making. Negative factors include the potential for overloading clinicians with unwanted or unnecessary communications.",

keywords = "Collaboration, Decision support, Electronic mail, Electronic patient records, Evaluation",

author = "Charles Safran and Jones, {Peter C.} and David Rind and Booker Bush and Cytryn, {Kayla N.} and Patel, {Vimla L.}",

note = "Funding Information: The study was in part supported by a cooperative agreement with the Agency for Health Care Policy and Research and the National Library of Medicine (U01HS08749), and in part by the Social Sciences and Humanities Research Council of Canada (No. 410-95-1206). ",

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AU - Safran, Charles

AU - Jones, Peter C.

AU - Rind, David

AU - Bush, Booker

AU - Cytryn, Kayla N.

AU - Patel, Vimla L.

N1 - Funding Information: The study was in part supported by a cooperative agreement with the Agency for Health Care Policy and Research and the National Library of Medicine (U01HS08749), and in part by the Social Sciences and Humanities Research Council of Canada (No. 410-95-1206).

PY - 1998/2

Y1 - 1998/2

N2 - Using cognitive evaluation techniques, this study examines the effects of an electronic patient record and electronic mail on the interactions of health care providers. We find that the least structured communication methods are also the most heavily used: face-to-face, telephone, and electronic mail. Positive benefits of electronically-mediated interactions include improving communication, collaboration, and access to information to support decision-making. Negative factors include the potential for overloading clinicians with unwanted or unnecessary communications.

AB - Using cognitive evaluation techniques, this study examines the effects of an electronic patient record and electronic mail on the interactions of health care providers. We find that the least structured communication methods are also the most heavily used: face-to-face, telephone, and electronic mail. Positive benefits of electronically-mediated interactions include improving communication, collaboration, and access to information to support decision-making. Negative factors include the potential for overloading clinicians with unwanted or unnecessary communications.

KW - Collaboration

KW - Decision support

KW - Electronic mail

KW - Electronic patient records

KW - Evaluation

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Electronic communication and collaboration in a health care practice

Abstract

Keywords

ASJC Scopus subject areas

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