Abstract
As technology advances, we are shifting from direct face-to-face or voice to voice interactions to computer-mediated communication (CMC). As a result of this shift the nature of communication has changed; in particular the ability to convey emotion is less straight forward. Twenty three subjects participated in a simulated, remote-CMC, group-decision making session. Twelve subjects had emoticons available, although use of these icons was optional. The remaining eleven did not have emoticons available. Dependent measures included user satisfaction, user frustration, conformity, length and focus of message, satisfaction with CMC system, and recall of communication events. The results indicated that subjects with emoticons used them and were more satisfied with the system than those subjects without emoticons. Thus it appears that users respond to emoticons and interpret them as intended.
| Original language | English (US) |
|---|---|
| Pages | 99-100 |
| Number of pages | 2 |
| DOIs | |
| State | Published - 1996 |
| Externally published | Yes |
| Event | Proceedings of the 1996 Conference on Human Factors in Computing Systems, CHI 96 - Vancouver, BC, Can Duration: Apr 13 1996 → Apr 18 1996 |
Other
| Other | Proceedings of the 1996 Conference on Human Factors in Computing Systems, CHI 96 |
|---|---|
| City | Vancouver, BC, Can |
| Period | 4/13/96 → 4/18/96 |
ASJC Scopus subject areas
- Software
- Human-Computer Interaction
- Computer Graphics and Computer-Aided Design